FAQ
Short answers to common questions about themes, brands, products, languages and uninstalling.
Do I need to edit my theme’s code?
No. You add VendorDeck’s blocks in the theme editor, and the app never changes your theme’s files.
Which themes work?
Online Store 2.0 themes, like Dawn, Horizon and Shopify’s other free themes, and paid themes built the same way. Vintage themes don’t support app blocks.
Can I use product types, tags or collections as brands?
No. Brands come from the Vendor field. Set your products’ vendors with Shopify’s bulk editor if they’re empty.
Does every brand get a page automatically?
No. Brands are added automatically, but you choose which ones get a page (Brand pages), up to your plan’s limit. The directory lists brands without a page too, and links them to your store’s collection of their products.
How do I link to a brand from my menu?
In Content > Menus, add a menu item and pick the brand’s page under Pages.
How quickly do changes show on my store?
Brand pages, the carousel and the logo widget update within a few seconds of a save. The directory takes a minute or two, and new products up to 5 minutes.
Why is a brand’s product count higher than its page shows?
Counts include draft and archived products. Brand pages only list active products published to your Online Store.
Do brand pages show prices in my customers’ currency?
No. Brand pages show prices in your store’s default currency.
Can VendorDeck see my customers or orders?
No. It reads products, pages, themes, files and languages, nothing else (Privacy and data).
What happens if I uninstall VendorDeck?
- Your brand pages and the directory page stay in Online Store > Pages, but without the blocks they show almost nothing. To remove them, delete the brands in VendorDeck first, which deletes their pages, then delete the directory page.
- Logos and banners stay in Content > Files.
- VendorDeck keeps your brands and settings for 48 hours, so a reinstall brings them back, then deletes them for good.